Delete your data in two steps
Removing our app in Facebook stops us from receiving new data. To erase the data we already hold, send us a request — we confirm within 3 business days and complete it within 30 days.
1. Remove our app from Facebook
If you logged in with Facebook or connected your account to an Astakara app:
- Open Facebook and go to Settings & privacy → Settings.
- Open Apps and websites.
- Find Astakara under Active and select Remove.
- Tick the option to delete posts, photos or videos Astakara may have published on your behalf, if shown, and confirm.
On Instagram, go to Settings → Website permissions → Apps and websites and remove Astakara. To stop receiving WhatsApp messages from us, reply “STOP” or block our number.
2. Send a deletion request
Email info@astakara.id with the subject “Data Deletion Request”, or send the same request through our Facebook Page, Instagram or WhatsApp. The button above opens a ready-made email. Please include:
- your full name;
- the email address or WhatsApp number you used with us;
- your Facebook or Instagram name or profile link, if your data came from there;
- your order number, if you bought a product;
- whether you want all your data deleted, or only specific data.
No account or password is needed. We will never ask you for your Facebook password.
3. What happens next
- We confirm receipt within 3 business days and give you a reference number for your request.
- We verify it is you — usually by replying from the same email, WhatsApp number or Facebook/Instagram account the data belongs to — so no one else can delete or access your data.
- We delete your data from our systems and ask our service providers to do the same, within 30 days of your request.
- We confirm by email or through the channel you used, listing what was deleted and anything we had to keep and why.
4. What we delete
- Data received from Facebook, Instagram, Messenger or WhatsApp: your name, profile picture, app- or page-scoped ID, email address, messages and lead form answers.
- Your contact details and the content of your emails and messages to us.
- Your phone number and any marketing preferences.
- Payment proof files, once they are no longer required by law.
Copies in our backups are overwritten in the normal backup cycle, within 30 days.
5. What we may keep
If you bought a product, Indonesian tax and accounting law requires us to keep invoice and receipt records (name, email, amount and date) for a set period, generally up to 10 years. We keep only those fields, use them for no other purpose, and delete them when the period ends. We may also keep the minimum needed to show that we handled your request, and anonymous statistics that no longer identify you.
6. Questions
See our Privacy Policy for how we handle your data, or email info@astakara.id.